Roadmap in the Widget

Your public roadmap can appear as a section inside the chat widget. Users browse items and vote without navigating away from your app.

Enabling the Roadmap section

1. Go to Settings → Apps → [your app] → Chatbox → Appearance.
2. Under Widget sections, toggle on Roadmap.
3. Save.

What users see

When the Roadmap section is on, a “Roadmap” or “Ideas” tab appears in the widget navigation. Inside:

• Items are listed by status column (your public-facing statuses).
• Each item shows the title, status badge, and vote count.
• Users can tap the vote pill to upvote or remove their vote.
• Tapping an item opens the full description and comments inline.

Voting inside the widget works the same as voting on the public board - it’s the same vote record.

Which items appear

Only items with visibility Visible and a status that has Show on public board enabled appear in the widget. Pending, hidden, and admin-only status items are never shown.

Combining with other sections

The Roadmap section coexists with Help, Messages, Changelog, Status, and Scheduling. Each active section is a tab in the widget. Configure the full set in Chatbox Appearance.

Next steps

• Customer feature submissions
• The public roadmap board
• Custom statuses