What's New

Shipped

Fixed conversation nudges firing twice, a rare empty conversation pane, and a few widget identity edge cases. Smoother all around.

A clean public API for conversations, contacts, the help center, changelog, and roadmap, with scoped keys and rate limits. Plus an MCP server so AI tools can operate your inbox. Full docs at docs.convot.io.

We rebuilt search on a trigram index. Queries that used to take seconds now return in milliseconds.

Every uploaded image is served from the edge and cached for a year, so your help center and widget load faster everywhere.

Search your whole knowledge base, link any article with #, and @mention teammates with prefix-ranked results, all from the composer.

Cove answers your customers from your help center, past answers, and docs, and hands off to a human the moment it is unsure. Turn it on per app, start in suggest mode, and graduate to auto-reply once you trust it.

Host your help center on help.yourbrand.com with a verified custom domain.

Canonical URLs, sitemaps, structured data, RSS, and an llms.txt file so your articles get found by search engines and AI assistants.

Pending, on-hold, and engineering-escalation flows with automatic follow-ups, so nothing falls through the cracks.

Response times, agent performance, volume by hour, and availability, all in one place.

Scheduling is built in. Create meeting types, let customers pick a slot from the widget or a branded booking page, and get reminders, calendar invites, and Google Meet links automatically.

Owner, admin, and agent roles plus per-member overrides for revenue and reports, so people see exactly what they should.

Connect your Shopify Partner account and Convot surfaces gross MRR and ARR, plan mix, and per-merchant revenue right next to the conversation. Know who you are talking to and what they are worth.

Upvotes, comments, and images on feature requests, plus a cleaner board that matches your brand.

Share what you are building and what you shipped. A votable public roadmap and a branded changelog, both embeddable directly in your widget.

Set ordered rules to route new conversations to the right teammate, with load-balanced fallback, online-agent awareness, and business-hours gating.

An agent app for iOS and Android. Reply, start conversations, and get push notifications on the go.

Publish uptime and incidents on a branded status page so customers always know when something is up.

Reply to customer emails from the same shared inbox as your chat. Inbound routing, spam filtering, and quoted thread history are all included.