How can we help you?
Helpdesk for Convot. Here you will know everything about how convot works
Getting Started
6 articlesNew to Convot? Set up your workspace, install the chat widget, and send your first reply.
Installing the Widget
10 articlesGet the Convot chat widget live on your site - embed snippet, verification, troubleshooting, and security.
Widget Customization
8 articlesMatch the Convot widget to your brand - colors, position, sections, greetings, availability, and translations.
Inbox & Conversations
13 articlesEverything you need to manage, reply to, and organize your conversations in one place.
Contacts & People
6 articlesUnderstand how Convot tracks visitors and customers, and how to pass identity and custom data from your app.
AI Agent
13 articlesSet up Cove AI to answer customer questions automatically, train it on your knowledge, and measure its impact.
Knowledge Base
7 articlesBuild and manage your help center - write articles, organize with collections, publish in multiple languages, and track what customers find useful.
Changelog
5 articlesAnnounce product updates to your users - entries, types, public page, RSS feed, and the widget.
Roadmap
8 articlesRun a public feature board where customers vote, comment, and suggest ideas - with your own custom status columns.
Status Page
4 articlesCommunicate service health and incidents to your users with a public status page, component monitoring, and uptime history.
Scheduling
10 articlesLet customers book meetings with your team from the widget, a public booking page, or a booking card dropped into a chat.
Email Channel
5 articlesTurn support emails into inbox conversations - connect your support address, set up a custom email domain, and manage spam.
Routing & Assignment
5 articlesConfigure rules to automatically assign new conversations to the right agent or team.
Teams, Roles & Permissions
5 articlesControl who can do what in your organization - roles, permission overrides, teams, and the super-owner.
Reports & Analytics
13 articlesMeasure your support team's performance, track response times, understand customer volume, and see how your help center and AI agent are doing.
Shopify Integration
6 articlesConnect the Shopify Partner API to see merchant revenue, MRR, plan, and churn signals directly in your inbox.
Custom Domains
3 articlesUse your own domain for your help center and email channel instead of the Convot defaults.
Canned Responses (Shortcuts)
3 articlesSave your most common replies as shortcuts and insert them in conversations with a slash command.
Mobile App
4 articlesTake your inbox with you. Reply to customers, get push notifications, and manage your availability from the Convot agent app for iOS and Android.
Migrating to Convot
3 articlesImport your contacts, conversations, help center articles, roadmap, and changelog from Crisp or Sleekplan.
Account and Billing
5 articlesPlans, pricing, managing your organization, and getting in touch with the team.
Security and Privacy
4 articlesHow Convot protects your data, verifies visitor identity, and supports your compliance obligations.
Troubleshooting and FAQ
5 articlesCommon errors, widget problems, email issues, and how to get help from the Convot team.
Your Account
3 articlesManage your personal profile, password, availability, and notification preferences.
Public Site
2 articlesConfigure your app's public-facing site - sections, address, branding, and languages.
Developer API
6 articlesBuild on Convot with the REST API. Create conversations, sync contacts, and manage help-center content programmatically.