Installing the Widget
Get the Convot chat widget live on your site - embed snippet, verification, troubleshooting, and security.
10 articles
Installing on a Shopify App
Add the Convot widget to a Shopify app storefront using the standard JavaScript embed snippet.
Installing via JavaScript Snippet
Add the Convot widget to any website by pasting a two-line snippet before the closing body tag.
Verifying Your Install
Confirm the Convot widget is loading correctly and sending a test message end to end.
The Widget on Mobile and Responsive Layouts
How the Convot widget behaves on small screens and how to hide it on mobile if needed.
My Widget Isn't Showing
Troubleshooting checklist for when the Convot chat bubble does not appear on your site.
App Key and Identity Secret
What your app key and identity secret are, how to use them, and how to keep the secret safe.
Widget JavaScript API
Full reference for the Convot JS API - open/close, identify, send messages, push commands, config keys, getters, and event listeners.
App Webhooks
Send real-time event notifications to your own backend whenever conversations, messages, or contacts change in your Convot app.
App Information Settings
Update your app name, domain, and logo, view read-only metadata like your app key and slug, and delete the app permanently.
App Operators
See which team members have inbox access to a specific app, and add or remove agents from that app's operator list.