Verifying Your Install

After adding the snippet, run through this checklist to confirm everything is working before you go live.

Step 1: See the chat bubble

1. Open the page where you added the snippet.
2. Look for the chat bubble in the bottom-right corner (or bottom-left if you reversed the position).

If the bubble appears, the widget loaded successfully. Continue to step 2.

If it does not appear, see My widget isn’t showing for the full troubleshooting checklist.

Step 2: Send a test message

1. Click the chat bubble to open the widget.
2. Type a short message and send it.

Step 3: See it in your inbox

1. In Convot, go to Chat in the left nav.
2. The test conversation should appear at the top of the list.
3. Open it and send a reply.

Step 4: Confirm the reply appears in the widget

Switch back to the page with the widget. Your reply should appear in the conversation within a second or two. That confirms the full real-time loop is working.

Checking the App key

The most common install mistake is a wrong app_id. To confirm:

1. Go to Settings → Apps → [your app] → Setup.
2. Copy the app_id shown in the “App key” card.
3. Compare it to the value in your window.Convot = { app_id: "..." } line on the page.

They should match exactly.

Checking the snippet order

The configuration object must appear before the loader script:

<!-- Correct order -->
<script>
  window.Convot = { app_id: "app_YOUR_KEY_HERE" };
</script>
<script async src="https://app.convot.com/widget-loader.js"></script>

If the loader runs before window.Convot is set, it cannot find the app_id and does nothing.

Next steps

• My widget isn’t showing - full troubleshooting list if you’re still stuck.
• Colors and branding - customize the widget to match your product.