What is Convot?

Convot is an all-in-one customer support and engagement platform built specifically for Shopify app developers. Instead of paying for and stitching together a chat tool, a docs site, a changelog, a roadmap board, a status page, a scheduling app, and an analytics product, you get them in one place - sharing one inbox, one contact list, and one widget.

This page is the full tour. If you’d rather just get live, jump to the Quickstart.

Everything Convot includes

Live chat and a shared inbox

An embeddable widget for real-time conversations with the merchants using your app. Your whole team works from one shared inbox across every app you ship, with private notes, @mentions, assignments, tags, saved views, reminders, and live translation so you can talk to customers in their language.

AI support agent

An AI agent that answers common questions automatically, trained on sources you curate - your knowledge base, Q&A snippets, web pages, and uploaded files. It’s built to be trustworthy:

• Abstain gate - it stays quiet when it isn’t confident instead of guessing.
• Suggest mode first - it drafts replies for your agents to approve, so you build trust before letting it reply on its own.
• Cross-feature awareness - it knows about your changelog, roadmap, and scheduling, so it can point a customer to a shipped update or a planned feature, or offer to book a call, instead of just deflecting.

Help center

Searchable documentation (like the page you’re reading) on your own domain or a free convot.help subdomain, in up to 12 languages, with article feedback (“Was this helpful?”). Your AI agent draws on the same articles, so writing docs improves your bot too.

Changelog

Announce product updates with a public changelog page, category filters, and an RSS feed - and optionally show it right inside the widget so customers see what’s new.

Roadmap

A public board where customers suggest features, vote, and comment, with your own custom statuses. It closes the loop on requests and feeds directly into what your AI agent and changelog can talk about.

Status page

Communicate incidents and uptime to your customers with status components and timestamped incident updates.

Scheduling

Let customers book a call with your team - from the widget, a branded public booking page, or a “book a time” card dropped straight into a chat. Supports meeting types, shared or round-robin availability, Google Meet / Zoom / phone, automatic reminders, and reschedule/cancel links.

Email channel

Turn email into part of the same inbox. Customers can email you and it lands alongside chat, with spam filtering, quoted thread history, and an optional custom email domain.

Analytics and metrics

Understand how support is going with reporting across the platform:

• Support metrics - response times, conversation volume, resolution, and an agent heatmap.
• Agent performance - per-agent activity and availability.
• AI agent metrics - deflection rate, CSAT, cost, and how many conversations the bot handled, plus knowledge-gap detection that surfaces what your bot can’t answer yet.
• Portal analytics - help center, changelog, and roadmap traffic.

Shopify revenue context

Because Convot is built for Shopify app developers, it connects to the Shopify Partner API to show merchant revenue, plan, and churn signals right next to the conversation - so support and growth live in the same view, not in separate tools.

Team, roles, and routing

Invite your team with roles (owner / admin / agent) and fine-grained permission controls, organize people into teams, and auto-assign conversations with routing rules (load balancing, online-agent gating, business hours).

How it fits together

Everything is organized around two ideas: your Organization (your company and team) and your Apps (each product you ship). Each App gets its own widget, help center, changelog, roadmap, and AI agent - while your team works from a single shared inbox across all of them. See Core concepts for the full model.

Why teams choose Convot

• One platform, one bill - not five separate tools or paid add-ons.
• Built for Shopify app developers - merchant revenue and churn context come standard.
• An AI agent that knows your whole product - changelog, roadmap, and scheduling included - and knows when to stay quiet.
• Per-app structure, one inbox - clean separation per product without fragmenting your team.

Next steps

• New here? Start with the Quickstart - you’ll be live in about five minutes.
• Want the mental model first? Read Core concepts.
• Deciding what to turn on? See Choosing your channels.