Roadmap

Vote on what matters and suggest new ideas for Convot.

Open 12

Open

WhatsApp channel

Talk to customers on WhatsApp from the same shared inbox.

Open

No-code chatbot flow builder

Build simple decision-tree bots without code for your most common questions.

Open

Zapier integration

Connect Convot to thousands of apps through Zapier.

Open

Proactive messages and triggers

Send targeted messages based on what a visitor is doing on your site.

Open

Discord channel

Bring your Discord community support into Convot.

Open

One-click import from Zendesk and Intercom

Migrate your existing tickets and help center content in one click.

Open

Instagram and Messenger channels

Reply to Instagram and Facebook Messenger DMs from Convot.

Open

CSAT surveys

Ask customers to rate the conversation and track satisfaction over time.

Open

SLA and business-hours rules

Set response-time targets and get alerted before you breach them.

Open

White-label widget

Hide the ‘Powered by Convot’ badge on the widget and help center.

Open

SSO and SAML login

Let your team sign in with your identity provider.

Open

Salesforce and HubSpot sync

Sync contacts and conversations with your CRM.

Planned 3

Planned

Slack integration

Get notified and reply to conversations right from Slack.

Planned

Webhooks API

Subscribe to events like new conversation or new contact and push them to your own systems.

Planned

Article feedback and KB analytics

Add ‘was this helpful’ to help center articles and see what people search for.

In Progress 2

In Progress

AI agent actions (look up orders, trigger workflows)

Let the AI look up an order, check a subscription, or trigger a workflow, not just answer questions.

In Progress

Multilingual AI replies

Let Cove detect the customer’s language and reply in it automatically.

Shipped 8

Shipped

AI support agent

An AI that answers from your own content and knows when to hand off to a human.

Shipped

Email channel

Handle support email in the same shared inbox as chat.

Shipped

Schedule meetings from chat

Let customers book a time without ever leaving the conversation.

Shipped

Public REST API

A clean, documented REST API to build on top of Convot.

A atinder

Shipped

Mobile app for agents

Reply and stay on top of the inbox from iOS and Android.

Shipped

Shopify revenue dashboard

See MRR, ARR, and per-merchant revenue next to each conversation.

Shipped

Custom help-center domain

Host the help center on your own branded domain.

Shipped

Roadmap voting and comments

Let customers vote and comment on what to build next.