Knowledge Base
Build and manage your help center - write articles, organize with collections, publish in multiple languages, and track what customers find useful.
8 articles
Creating an Article
Create a new help article from the Knowledge Base page, write it in the markdown editor, set a title and summary, and publish it when ready.
Organizing with Collections
Group your articles into collections (categories) to give your help center a clear structure that customers and the AI agent can navigate.
The Markdown Editor
Convot's article editor uses Markdown with support for callouts, images, and allowlisted video and diagram embeds like YouTube, Loom, Figma, and Scribe.
Publishing and Unpublishing
Articles have three statuses - Visible (public), Draft (private), and Hidden (temporarily removed) - and you can change them at any time.
Multi-language Articles
Convot supports 12 languages for your help center - add a language to your helpdesk, then create translated versions of each article.
Was This Helpful? Feedback
Every published article shows a thumbs-up / thumbs-down prompt - the responses are tracked per article and visible in the help center analytics.
AI Suggested Articles
Cove automatically surfaces knowledge base gaps by analysing conversations it couldn't answer and recurring customer questions — so you always know what to write next.
SEO for Help Articles
Set a meta title and meta description on each article to control how it appears in search engines and improve organic discovery.