Multi-language Articles

Convot supports help center content in 12 languages. Customers are shown the article in their preferred language if a translation exists, falling back to your default language otherwise.

The 12 supported languages are: English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese, Arabic, Hindi, and Russian.

Adding a language to your helpdesk

Before you can create articles in a language, you need to add it to your helpdesk:

1. Go to Knowledge Base and select your helpdesk.
2. Open the helpdesk settings (the gear icon or language selector in the top bar).
3. Click Add language and choose from the list.
4. The language is now available in the language switcher.

Creating a translated article

Articles are independent per language - a Spanish article is a separate record from the English one, not a linked translation. This gives you full control over each language without one affecting the other.

To create a translated version of an article:

1. Switch to the target language using the language selector at the top of the Knowledge Base page.
2. Create a new article with the same content in that language.
3. Give it the same slug as the original article. Convot uses the slug to serve the right language version at the correct URL.

The URL pattern is /<language>/article/<slug> - for example /es/article/quickstart for the Spanish version of the quickstart.

Language switching in the help center

Your public help center shows a language switcher if more than one language is active. Customers can switch languages at any time. If no article exists for the selected language and slug, the help center falls back to the default language.

The AI agent and multiple languages

The AI agent replies in whatever language the customer wrote in by default (the “Reply in the customer’s language” setting is on by default). Having translated articles in your knowledge base means the bot can retrieve and cite them in the correct language. If you only have English articles, the bot will still answer in the customer’s language - it translates the answer - but having native-language source articles improves accuracy.