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Email Channel
Turn support emails into inbox conversations - connect your support address, set up a custom email domain, and manage spam.
5 articles
Connecting Email Support
Enable the email channel so support emails arrive as conversations in your Convot inbox.
Custom Email Domain
Send replies from your own domain instead of Convot's defaults by adding DNS records and verifying your subdomain.
How Inbound Email Becomes a Conversation
What happens after a customer email is forwarded to Convot - threading, contact matching, and reply routing.
Spam Filtering
How Convot filters spam and auto-replies, and how to block specific senders or domains.
Quoted Thread History
How Convot preserves previous email context in conversation replies so customers have the full thread.