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Troubleshooting and FAQ
Common errors, widget problems, email issues, and how to get help from the Convot team.
5 articles
Common Errors and What They Mean
A reference for the error messages you might see in Convot and how to fix them.
Widget Issues
What to check if the Convot chat widget isn't appearing, isn't receiving messages, or behaves unexpectedly.
Email Delivery Problems
What to check if inbound customer emails aren't arriving in Convot, or outbound replies aren't reaching customers.
My Bot Isn't Answering
What to check if the Convot AI agent isn't responding to customer messages.
Contacting Convot Support
How to get help from the Convot team.