Contacting Convot Support

Convot is built by a small team. Here’s the fastest way to reach us depending on what you need.

Chat with us

Open the chat widget on convot.com and send a message. We reply during business hours (GMT+5:30, Monday to Friday). You can leave a message outside of hours and we’ll pick it up the next business day.

Email

Email [email protected] for:

• Billing and plan changes.
• Data exports and deletion requests.
• Security reports and compliance questions (DPA requests, etc.).
• Anything that needs a longer back-and-forth.

What to include

You’ll get a faster response if you include:

• Your organization name or the email address on your account.
• Your app key for technical issues (find it in Settings → Apps → [app] → Setup - starts with app_).
• A clear description of what you expected to happen and what happened instead.
• Screenshots or console errors if the issue is visual or a JavaScript error.

Response times

We aim to respond within one business day for most requests. Security reports are prioritized.

Before reaching out

Check the relevant help center article first - the answer is often there:

• Widget not showing: Widget issues.
• Email not arriving: Email delivery problems.
• Bot not answering: My bot isn’t answering.
• General errors: Common errors and what they mean.
• Shopify integration: Connecting the Shopify Partner API.