AI Suggested Articles

Cove now analyses the conversations it couldn’t answer and surfaces recurring gaps as a weekly list of article ideas — right inside the Knowledge Base.

Each suggestion includes an AI-generated title, description, and a plain-language explanation of the customer pain point. Click the conversation count to see which conversations contributed, create an article with the title pre-filled, or permanently dismiss topics you don’t want surfaced again.

Admins also receive a weekly email digest with the same suggestions.