Ask for App Store reviews at the right moment
Convot now knows when a merchant has just had a great support experience and can ask them for an App Store review while the feeling is fresh.
Review requests are signal-gated: Convot checks that frustration is zero, the last message was positive, the merchant has not been asked recently, and they have not already left a review. No prompts go out to unhappy or unresolved conversations.
Two modes to choose from:
- Nudge — Convot posts a private note in the conversation when conditions are met. Your agent reviews it and clicks once to send.
- Auto — Convot evaluates the conversation with its AI agent and sends the review card to the merchant automatically, with a direct link to the App Store review form.
You can customise the message, set a cooldown period, and choose the minimum satisfaction level for Auto mode — all in app settings.
Merchant reviews from your App Store listing also appear in the contact sidebar, so your team can see at a glance who has already reviewed and what they said.
Also if you want to manually send a review request you can do that too from the Admin
