Reminders for Bookings

Convot can send an automatic email reminder to the customer before their booking. Reminders are configured per meeting type.

Enabling reminders

1. Go to Scheduling → Meeting types tab.
2. Open the meeting type you want to configure.
3. Toggle on Send reminder.
4. Pick the timing from the dropdown:
   • 15 minutes before
   • 30 minutes before
   • 1 hour before
   • 2 hours before
   • 1 day before
5. Save.

What the reminder contains

The reminder email includes:

• Meeting type name and duration.
• Date and time in the attendee’s timezone.
• Location (Google Meet link, phone number, or as configured).
• Links to reschedule or cancel the booking.

Disabling reminders

Toggle Send reminder off on the meeting type. No reminders will be sent for future bookings of that type. Reminders already queued for existing bookings are not cancelled.

Notifying your team (per meeting type)

Separately from the customer reminder above, you can control whether your team is alerted when a meeting of this type is booked. On the meeting type, the Team notifications → Notify agents on booking toggle controls the team push notification (and the meeting-start alert) for that type.

This lets you keep noise down: turn it off for routine, high-volume meetings, and leave it on for the ones that matter - for example an “Enterprise demo” type that should ping the team the moment it’s booked. It’s on by default. Whether each teammate actually receives the push is still governed by their own mobile notification settings.

Pair this with a per-type booking link (?type=<slug>) to run a separate, notified flow for important audiences.

Next steps

• Reschedule and cancel links
• Creating meeting types