The Public Booking Page

Your public booking page is a hosted page where customers can browse your meeting types, pick a slot, and confirm a booking - all on your help center domain, no extra tool needed.

Where it lives

The booking page is at:

https://<your-slug>.convot.help/en/book

Or on your custom domain:

https://help.yourapp.com/en/book

Find and copy the link from Settings → Apps → [your app] → Public site.

Linking to a single meeting type

By default the page lists every active meeting type. To send someone straight to one specific type - for example landing enterprise leads on your “Enterprise demo” instead of the full list - add ?type=<slug> to the booking URL:

https://help.yourapp.com/en/book?type=enterprise-demo

The slug is the meeting type’s URL handle (shown when you edit the meeting type). If the slug doesn’t match, the page gracefully falls back to showing all types. Pair this with a per-type team notification toggle so, say, enterprise bookings ping your team while routine ones stay quiet.

What customers see

1. The page lists your active meeting types with name, duration, and description.
2. The customer picks a meeting type.
3. A calendar appears showing available slots in the customer’s local timezone.
4. The customer picks a slot and fills in the booking form (name, email, any custom fields you’ve configured on the meeting type).
5. They confirm. A confirmation page appears and they receive a confirmation email with the meeting details, calendar invite, and reschedule/cancel links.

Sharing the link

Put the booking link anywhere your customers might want to schedule a call:

• Your help center’s header or footer.
• Your support widget (enable the Scheduling section under Chatbox Appearance).
• Auto-reply messages that mention your onboarding calls.
• Your Shopify App Store listing page.

Showing booking in the widget

You can also enable a Book tab in the chat widget:

1. Go to Settings → Apps → [your app] → Chatbox → Appearance.
2. Under Widget sections, toggle on Scheduling.
3. Optionally choose between showing it as its own Book tab or as a section on the Home screen.
4. Save.

When the scheduling section is on, customers can book a call without leaving the widget.

Checking your bookings

All bookings - whether made from the public page, the widget, or a booking card in chat - appear in Scheduling → Bookings tab. Filter by upcoming, past, or cancelled.

Next steps

• Enabling scheduling
• Creating meeting types
• Setting availability
• Booking a meeting from inside a chat