Cancelling Your Account

How to cancel

To cancel, email [email protected] from the email address on your account. Include your organization name and your reason for cancelling - we read every cancellation and use the feedback to improve.

We’ll confirm cancellation and tell you when your access ends.

What happens to your data

Your data is retained for a grace period after cancellation so you can export anything you need. After the grace period, your organization and all associated data (conversations, contacts, articles, etc.) is deleted.

If you need a data export before that point, include the request in your cancellation email and we’ll put together what we have.

Deleting your organization immediately

If you want to delete your organization and all data immediately rather than waiting for the end of a billing period, the super-owner (the original creator of the organization) can delete the organization from Settings → Organization. This is irreversible.

Organization deletion is permanent. All conversations, contacts, apps, articles, and team data are removed. This cannot be undone.

Reconsidering?

If something specific prompted the cancellation, email us first. Pricing, missing features, a rough onboarding experience - we’d rather fix the problem than lose you.