Usage and Limits

Different Convot plans include different limits on key resources. This page describes what counts and how limits are applied.

Apps

Each plan allows a certain number of Apps (products). Each App has its own widget, help center, changelog, roadmap, and AI agent configuration. Apps are managed under Settings → Apps.

Seats (team members)

Each plan includes a number of seat licenses for team members. An agent, admin, or owner each counts as one seat. Invited members who haven’t accepted their invitation yet also count toward the seat limit.

AI agent replies

Plans that include the AI agent have a monthly limit on AI-generated replies. A reply counts when the AI agent sends a message to a customer, whether in suggest mode (a draft for an agent to approve) or in full auto-reply mode.

You can check your current AI usage in Settings → [App] → AI Agent → Analytics.

Conversations

Convot does not limit the number of conversations or messages on any paid plan.

Help center articles

There is no hard limit on the number of help center articles on any paid plan.

What happens when you hit a limit

• Seats: you can’t invite more team members until you upgrade or remove a seat.
• AI replies: the AI agent stops sending replies for the rest of the billing month. It resumes automatically at the start of the next month.
• Apps: you can’t create new apps until you upgrade.

If you’re regularly hitting a limit, email [email protected] and we’ll find the right plan for your team.