Notification preferences

Convot can alert you the moment a customer sends a message, even if you are looking at a different tab. Go to Settings > Account > Notifications (/settings/account/notifications) to adjust these.

Desktop notifications

Toggle: Desktop notifications

When this is on, your operating system shows a pop-up notification for each new incoming message - the same kind you see from other apps like Slack or email.

Desktop notifications require your browser’s permission. If you have not granted it yet, an Enable button appears next to the toggle:

1. Click Enable.
2. Your browser prompts you to allow or block notifications from Convot.
3. Click Allow. The status changes to “Allowed.”

If you previously blocked notifications in your browser, the button changes to Re-request permission. If your browser still denies the re-request, you need to update site permissions manually in your browser settings (usually under the padlock icon in the address bar).

Sound

Toggle: Sound

When this is on, Convot plays a soft chime each time a new message arrives. The sound plays whether the tab is focused or in the background.

Notify even when this tab is focused

Toggle: Notify even when this tab is focused

By default, desktop notifications and sound only trigger when the Convot tab is in the background (minimized or hidden behind another tab). This avoids redundant alerts when you are already looking at the inbox.

Turn this on if you want a notification even when the tab is active - useful if you use Convot in a side monitor and want sound confirmation for every message.

Test your settings

Click Send a test notification at the bottom of the page to fire a sample desktop notification and/or sound using your current preferences. This is a good way to confirm everything is set up correctly after granting browser permission.

Mobile app notifications

The Convot mobile app has its own notification settings, separate from the desktop ones above. Open the app and go to Settings > Notifications.

Delivery (this device)

• Push notifications - the master switch for this device. Requires your phone’s permission; if it’s off, tap to enable it (or open your device Settings if you previously denied it).
• Sound - play a chime on every alert.
• App badge - show an unread count on the app icon.

What to notify me about

Choose which events send you a push. Everything is on by default - turn off whatever you don’t need.

• Customer messages - new inbound messages from customers. Use Which conversations to set the scope:
  • All - every conversation across your apps.
  • Mine + unassigned - conversations assigned to you, plus ones nobody has picked up yet.
  • Only mine - just the conversations assigned to you.
• Assigned to me - when a conversation is assigned to you.
• Meetings & bookings - new bookings, cancellations, and a reminder when a meeting is about to start.
• Engineering escalations - when a conversation is escalated to you, plus SLA reminders on escalations you own.
• Frustrated-customer alerts - when a conversation is flagged as needing attention (only sent if you’re an escalation recipient for your workspace).

Defaults

Everything is on out of the box. The one difference by role: agents start with the customer-message scope set to Mine + unassigned (so you’re not pinged for everyone else’s chats), while admins and owners start on All. Change it anytime.