How Customers Subscribe

Your status page is a public URL your customers can visit whenever they want to check your service health. Share it in your app, your support docs, and your error messages so users always know where to look.

Sharing the status page URL

1. Go to Settings → Apps → [your app] → Status.
2. Find the Shareable link section and copy the URL.
3. Share it anywhere users might need it:
   • In your app’s help menu or footer.
   • In auto-reply messages when your support is unavailable.
   • In error pages or maintenance banners.
   • In your app’s README or documentation.

The URL follows the pattern:

https://<your-slug>.convot.help/en/status

Or on your custom domain:

https://help.yourapp.com/en/status

What customers see

When a customer visits the status page:

• A top-level banner shows the overall status (“All systems operational” or a warning if something is wrong).
• Each component shows its current status with a green/amber/red/blue dot.
• For monitored components, the 90-day uptime bar shows historical reliability.
• Active incidents appear in an “Active incidents” section with timestamped updates.
• Past incidents appear in a “Past incidents” history section.

Customers don’t need to log in or create an account to view the page.

Best practices

• Link it everywhere you handle incidents - status.io-style pages only help if users know they exist. Put the link in your Shopify app listing, onboarding emails, and support widget.
• Update during incidents - a status page with no updates during a live incident is worse than no page at all. Post every 30-60 minutes.
• Use meaningful component names - “API”, “Dashboard”, and “Shopify Sync” are more useful than “System 1”, “Service A”.

Next steps

• Setting up status components
• Posting an incident
• Uptime monitoring